ECG Facilities Services (ECGFS) Retail division is a well-respected facilities management specialist responsible for multiple sites for several of the UK’s leading Blue Chip retail businesses.
Colin Jackson joined ECGFS as Operations Manager UK Retail in 2012 with responsibility for more than 65 Debenhams sites across the UK along with other Retail outlets. Part of his remit across the Debenhams contract was the installation and maintenance of air filters across those sites.
The retail sector is notoriously demanding with limited windows of opportunity during which work can be completed – often outside of trading hours.
Colin worked with Concept Filter Products for many years and was keen to partner with them again, especially given the importance of air quality in the retail environment for a prestigious store like Debenhams.
Concept Filter Products was initially engaged on a supply-only basis but Colin soon saw an opportunity to improve the process by asking Concept Filter Products to fit the filters too. He recalls:
“We agreed that Concept Filter Products would supply and fit the filters for around 90% of the Debenhams sites I look after and in all that time we haven’t had a single complaint.”
Concept Filter Products quickly developed a method of working to suit ECGFS’s operational and reporting requirement and today it’s an element of the overall contract with Debenhams that Colin never need worry about.
He explains how ECGFS’s partnership with Concept Filter Products works:
“The Concept Filter Products team plan in work directly with the Technical Support Administrators (TSAs) at each individual site, working timings and logistics out to the finest of details. By building strong relationships at each site and communicating regularly they make sure that work is scheduled during appropriate times which avoids engineers arriving on site only to find a Blue Cross Sale in full swing and entry refused!”
They are organised and efficient, provide risk assessments and method statements, communicate their plans with us, send worksheets so we know when work has been completed, dispose of waste and supply us with the necessary waste disposal certificates.”
The service Concept Filter Products delivers saves Colin and his team a mountain of administration and resource and the waste disposal service saves ECGFS, and therefore Debenhams, significant expense and inconvenience.
Perhaps more importantly Colin knows he can rely on the team at Concept Filter Products:
“In the end it’s ECG’s reputation that’s on the line but I have complete confidence that when something needs doing, Concept Filter Products will do it and they’ll do it exactly how I’d expect them to.”
Other filter companies have tried to compete with Concept Filter Products in recent years but Colin is firm in his belief that no one else offers the combination of service, price and reliability Concept Filter Products consistently delivers:
“It’s the little things that make a big difference. Everyone I have ever spoken to at Concept Filter Products has always been polite and helpful and they always ring back when they say they will. It’s because they bother with getting the little things right that I know they’ll get the big things right.“