With assets at more than 350 sites to manage, the team at HFL Building Solutions need to know it can rely on its air filter supplier to deliver what its customers need, when they need it.
HFL Building Solutions is one of the UK’s foremost building services companies with clients including Alton Towers, The Lowry and The Corn Exchange. It has more than 10,000 air filters to maintain across sites in the North West.
Neil Bowran, Operations Director at HFL, has been working with Concept Filter Products for more than a decade. He explains why:
“They’re very responsive to our needs and the office staff are extremely helpful and efficient which means we don’t waste time chasing them up for things or explaining to customers why there’s been a delay. When they’re on site they’re always very well turned out, polite and get the job done without any hassle.”
In addition, he says Concept Filter Products’ unique filter replacement reminder system is extremely useful given the number of sites and customers his team are responsible for:
“It tells us which filters need replacing and when, managing to strike just the right balance between being helpful but not too pushy and it definitely helps us manage our business better.”
Concept Filter Products has developed a system specifically for HFL, creating a bespoke colour-coded report that details the filters at all its sites so Neil and his team can see at a glance which filters will soon need to be replaced (in green) and which are overdue (in red).
Superior all-round service
HFL has worked with other filter suppliers and believes that what sets Concept Filter Products apart is the attention to detail and level of service he experiences every time he deals with them:
“Orders are processed quickly and accurately, boxes are marked up accurately when they arrive on site, they’re reliable and they’ll even take the old filters away for us.”
HFL Building Solutions regularly makes use of Concept Filter Products’ free survey service which involves a site visit, comprehensive report detailing all air filter requirements and competitive quotation.
The standard of the all-round service he receives helps HFL work more efficiently and maintain its professional reputation with clients.
The future
Neil is planning to replicate the success of the regional relationship throughout the rest of the UK, taking advantage of Concept Filter Products’ recent move to provide teams throughout the country as and when key customers need them.
They’ll be trialling the new arrangements in London and Bristol soon.
