Lisa Bridge has worked in customer support for CFP for the last four and half years. We asked her to take five minutes out of her busy day so we could find out more about her role and why she loves working with filters.
What did you do before starting work at CFP?
I actually trained as a baker in college and can whip up a mean macaroon! After I decided baking wasn’t a full time career for me, I moved into administration for a local authority in the Council tax and housing benefit department. I was ready for a new challenge and with voluntary redundancy on the table I decided it was the right time to make a move. I started doing agency work for the variety and I worked as a care co-ordinator for a home care agency for a short period. It was then I was placed at CFP.
How long have you been in the industry?
CFP is my first brush with filters but I’ve learnt a lot in my four and half years of working at CFP. Customer care is very similar whichever industry you’re in so that doesn’t change, it’s learning about the products and processes and how we can always continually improve upon them that’s the constant challenge.
What enticed you to work in the industry?
I was assigned a position at CFP by a temp agency and after three months I was delighted to accept a permanent position. I was lucky to be able to dip my toe in the water to see what it would be like working for a private company within a small team, I’m pleased to say I haven’t looked back since.
What’s the most fulfilling thing about your job?
Previously I’ve worked for such large organisations I just felt like a number, here I’m really part of the team and any additional sales I help make for the company really make a difference. I’m also very passionate about good customer service and making lives easier for our customers, an ethos shared throughout CFP.
What’s a typical day for you?
First and foremost is the brew round, everyone can function better after a good brew! I then contact customers to remind them their filters are due for replacing and check to see if they’ve any other filter requirements, which can be anything from duct cleaning to removal and disposal of filters. We’ve also recently appointed a new business development manager and it’s my job to help fill his day with appointments. I also dispatch goods and make general customer service calls to check everything is running smoothly.
What changes have you seen during your time at CFP and in the industry?
CFP is focussed on making sure customers are kept up to date with product changes or when filters are due and making sure customers are happy, we’re continually looking at our products and processes to see if any improvements can be made. We’re very good at stepping back from our processes and looking at them from a customer’s point of view; it all helps to make our service hassle free.
The main change I’ve seen in the industry is the shift to ensure filters are more energy efficient.
What do you like to do outside of work?
Although baking wasn’t the career choice for me I still enjoy it in my spare time. I love baking with my two children and can often be found making cakes for birthdays and special occasions for friends and family. I also love going to Clubbercise, it’s a great way to keep fit as we dance in the dark with glow sticks to club music, what’s not to love! My family and I have been touring around the UK this year in our new caravan. Now we’ve tested it out we’re looking to venture into Europe next year, destination suggestions welcome!
