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HFL Building Solutions

Case Study: Facilities Management

HFL Building Solutions (HFL) is one of the UK’s leading building services companies with clients including Alton Towers, The Lowry and The Corn Exchange. It has more than 10,000 air filters to maintain across sites in its north west region.

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The Challenge

With assets at more than 350 sites, the team at HFL needed an air filter provider it could rely on to deliver the volume of products it needed and manage its on-going filter replacement and maintenance requirements.

It also wanted to work with a business that could offer a nationwide service in line with its own strategic vision to expand throughout the UK.

“CFP is responsive to our needs and the office staff are extremely helpful and efficient which means we don’t waste time chasing them up or explaining to our customers why there’s been a delay.”
– Operations Director at HFL Building Solutions

The Solution

CFP’s unique filter replacement reminder system was central to HFL’s decision to partner with them. The system was developed to meet HFL’s specific needs including the creation of a colour-coded report that enables engineers to see at a glance which filters will soon need replacing and which are overdue.

CFP’s superior service and meticulous attention to detail enables HFL to work more efficiently.

In addition to the dependable supply of filter products, CFP provides HFL with a free survey service which includes site visit, detailed report and competitive quotation which further enhances its professional reputation with clients.

“When they’re on site they’re always very well turned out, polite and get the job done without any hassle.”
– Operations Director at HFL Building Solutions

The relationship has gone from strength to strength and the success HFL has achieved with CFP in the Northwest is now being replicated across its South East and South West regions.

“Orders are processed quickly, their delivery service is extremely reliable and boxes arrive on site marked up accurately. They’ll even take the old filters away for us.”

– Operations Director at HFL Building Solutions

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